Apptivo is seeking a motivated individual who is looking to work in a fast-paced startup environment with lots of freedom. This is a job for someone who loves to think on the fly, and takes pride in constantly improving themselves and their team.
We are looking for someone who is passionate about giving customers a great overall experience through clear communication and deep product knowledge. Our product is a suite of integrated business management tools, including CRM, project management, invoicing, and other applications. In short, we help small businesses stay organized and operate more efficiently. We have a team of over 150 employees worldwide, and you will be joining a small group based out of the Fremont headquarters.
Apptivo is known for having great support for our apps, and we are the only business software company to offer real-time support chat to our customers. You will be constantly interacting with Apptivo users via support chat, phone calls, and emails. This will involve everything from basic questions about how much the product costs, to what security measures we take to protect user data, and down to solving a problem a customer runs into when using the software. Users will count on you to leverage your product knowledge, and suggest the right ways to address their business needs.
Our US based team is set to grow significantly over the next years, and there will be many opportunities for those with the right initiative. This is a fast-paced unstructured environment where you will get to wear many hats and make decisions on the fly. We want someone who is ready to think of their feet, and be ready to constantly improve upon their skill sets, including the ability to lead their newer support team members.
Prepare and deliver 5-6 demos a day in the allocated product area
Communicate directly with customers via online chat, email, and phone
Help customers solve technical issues with the software
Answer general questions about our product & company
Work with product, and engineering teams to discuss common customer feedback & problems
Track all activities in our CRM system
Strong communication skills (written & spoken)
Willing to work hard & learn. Self-Motivated
Be tech-savvy (excel, word processing, etc)
Any software/web experience is a big plus
Any sales or support experience is a big plus
What You Can Expect
Work from our Fremont office 9AM to ~6PM
Casual dress code
Relaxed holiday/PTO policy
Compensation: $36,000 Salary + 1.5X Commissions + Stock
Job Type: Full-time